By accessing or using this Website, you agree to be bound by these Terms and Conditions (“Terms”). Please read these Terms carefully before using our Website and making any purchases.
1. Acceptance of Terms:
By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any additional guidelines and future modifications.
2. Products and Orders:
Product Information: We strive to provide accurate descriptions and images of our toys. However, variations in color and appearance may occur. All product descriptions and prices are subject to change without notice.
Availability: Product availability is subject to change. If a product you ordered is out of stock, we will notify you and offer a refund or an alternative product of similar value.
Age Appropriateness: Our toys are intended for specific age groups as indicated in the product descriptions. Please ensure that the toys you purchase are suitable for the intended recipient.
Order Placement: By placing an order through our Website, you are making an offer to purchase the products selected. We reserve the right to accept or reject your order at our sole discretion.
Order Confirmation: Upon placing an order, you will receive an order confirmation email. This email confirms that we have received your order but does not constitute acceptance of your order.
Order Acceptance: We will confirm acceptance of your order by sending you a shipping confirmation email, which includes tracking information. The contract for the purchase of products is formed when we send this shipping confirmation email.
3. Pricing and Payment:
Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
Payment Methods: We accept various payment methods, including but not limited to credit cards, debit cards, net banking, and UPI, as indicated on the Website.
Payment Processing: Payment processing is handled by secure third-party payment gateways that comply with industry standards, including those recommended by the Reserve Bank of India (RBI) for online transactions. We do not store your complete payment details on our servers.
RBI Guidelines on Payment Security: We adhere to industry best practices and strive to comply with relevant RBI guidelines on online payment security to ensure the safety of your transactions.
Authorization: By placing an order, you authorize us to charge the applicable amount to your chosen payment method.
Price Changes: We reserve the right to change prices at any time without prior notice. However, such changes will not affect orders that have already been accepted.
4. Shipping and Delivery:
Shipping Costs: Shipping costs will be calculated and displayed at checkout.
Delivery Timeframes: We aim to deliver your order within the estimated timeframe provided at checkout. However, delivery times may vary depending on the location and other factors beyond our control.
Delivery Address: Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect addresses.
Risk of Loss: The risk of loss and title for products purchased from our Website passes to you upon our delivery of the products to the carrier.
5. Returns and Refunds:
We accept returns under the following conditions:
✅ Items must be returned within 7 days of delivery.
✅ Items must be unused, in their original condition, and in the original packaging.
✅ Proof of purchase (order confirmation or receipt) is required.
❌ Custom-made, personalized, or clearance items are not eligible for returns unless defective or damaged.
RBI Guidelines on Refunds: Our refund process complies with relevant RBI guidelines regarding the processing and timelines for online transaction refunds.
6. Intellectual Property:
Ownership: All content on this Website, including but not limited to text, images, logos, trademarks, and designs, is the property of RexRelic or its licensors and is protected by copyright and other intellectual property laws.
Restrictions: You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from this Website without our prior written consent.
7. User Accounts:
Account Creation: You may be required to create an account to place orders on our Website.
Account Information: You are responsible for maintaining the confidentiality of your account information, including your username and password.
Account Responsibility: You are responsible for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.
Account Termination: We reserve the right to suspend or terminate your account at any time for any reason, including violation of these Terms.
8. User Content:
Submissions: You may be able to submit reviews, comments, or other content to the Website.
Responsibility: You are solely responsible for the content you submit and ensure that it does not violate any third-party rights or applicable laws.
License to Use: By submitting content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media.
9. Data Privacy and Security:
Privacy Policy: Your privacy is important to us. Please review our Privacy Policy, which is available on our Website, to understand how we collect, use, and protect your personal information.
Data Security: We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes using secure servers and encryption technologies.
RBI Guidelines on Data Security: We are mindful of the RBI’s guidelines on data security for online platforms and strive to implement appropriate security measures to safeguard your financial and personal information.
10. Changes to These Terms:
We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms on the Website. Your continued use of the Website after the posting of revised Terms constitutes your acceptance of such changes. We encourage you to review these Terms periodically.
11. Contact Us:
If you have any questions or concerns about these Terms, please contact us at:
support@rexrelic.com