At RexRelic, we value customer satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Returns
We accept returns under the following conditions:
✅ Items must be returned within 7 days of delivery.
✅ Items must be unused, in their original condition, and in the original packaging.
✅ Proof of purchase (order confirmation or receipt) is required.
❌ Custom-made, personalized, or clearance items are not eligible for returns unless defective or damaged.
2. Return Process
- Contact Us – Email support@rexrelic.com with your order details and reason for return.
- Approval – If eligible, we will provide return instructions and a return shipping address.
- Ship the Item – Send the item back using a trackable shipping method. The customer is responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Policy
- Once we receive and inspect the returned item, we will notify you of the refund approval.
- Approved refunds will be credited within 5-7 business days via the original payment method.
- Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
5. Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized items.
- Items that show signs of use or damage not caused by us.
6. Late or Missing Refunds
If you haven’t received your refund after 7 business days, please:
- Check your bank or payment provider.
- Contact your credit card company (processing times may vary).
- If you still have issues, reach out to us at support@rexrelic.com.
7. Contact Us
For any questions regarding returns and refunds, please contact us at support@rexrelic.com